Cookie Policy & Tracking Disclosure

Effective Date: January 1, 2025 | Last Updated: July 2026

1. Introduction & Overview

This Cookie Policy explains how NovaLink Global Solutions Limited ("NovaLink", "we", "us", or "our") utilizes cookies, local storage, and similar web tracking technologies across our platform (https://novalinkglobal.com), candidate portals, and employer KYB management applications.

By continuing to navigate our platform or acknowledging our first-time Cookie Consent Banner, you agree to our placement of essential cookies required for session security, authentication, and statutory recruitment workflows.

2. What Are Cookies?

Cookies are small text files placed on your computer, smartphone, or tablet when visiting websites. They serve vital operational functions: - Keeping candidates securely authenticated during job application submissions. - Remembering custom search filters (e.g. GCC destinations, European Au Pair corridors). - Guarding against Cross-Site Request Forgery (CSRF) and malicious login attempts.

3. Categories of Cookies We Deploy

A. Strictly Necessary & Essential Cookies (Mandatory) These cookies are technically indispensable for platform stability, user authentication, and data security. Disabling them via browser settings will prevent login and appointment bookings: - Session Authentication: Maintains candidate and employer session state securely across page requests ('sb-access-token', 'sb-refresh-token'). - Security & CSRF Protection: Prevents cross-site forgery attacks on candidate application forms ('csrf_token'). - Brand Logo & Theme Caching: Ensures instant brand logo rendering on initial page load without flash ('nv_logo_url'). - Cookie Consent Tracker: Remembers your cookie preference choice ('nv_cookie_consent').

B. Functional & Preference Cookies (Optional) Improve usability by saving user settings: - Search Filter Memory: Stores candidate job keyword and country corridor preferences. - Form State Recovery: Saves draft answers when filling out multi-step Help Center forms.

C. Performance & Anonymized Analytics Cookies (Optional) Help us optimize page speeds and monitor site health: - Anonymized Page Metrics: Tracks page response times, 404 errors, and navigation flows. - Third-Party Advertising Networks: NovaLink DOES NOT use third-party behavioral ad tracking cookies.

4. Active Cookie Inventory & Technical Specifications

5. Managing & Revoking Cookie Consent

You maintain full control over cookie preferences:

1. NovaLink Consent Banner: When visiting NovaLink for the first time, you can click "Accept All" or "Essential Only" on the interactive banner.
2. Browser Settings: Most web browsers allow you to block or delete cookies:

*Note: Clearing browser cache or resetting cookies will re-trigger the first-time Cookie Consent Banner on your next visit.*

6. Questions & Contact

For questions regarding our cookie practices or data privacy standards, contact:

Data Protection & Compliance Team NovaLink Global Solutions Limited Email: dpo@novalinkglobal.com Phone: +254 718 728 888